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WALES MILLENNIUM CENTRE WINS “BRITAIN’S MOST WELCOMING THEATRE” AWARD
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Wales Millennium Centre (WMC) has today (Thursday 15 May) been voted Britain’s Most Welcoming Theatre.
WMC won the 2008 Theatrical Management Association award for the high quality of its service to the public.
The management team at WMC picked up the accolade – the industry’s equivalent of an ‘Oscar’ - at the TMA annual lunch in the heart of London’s ‘Theatreland’.
Four theatres across the UK had been shortlisted in the category, but it was the strength and depth of WMC’s submission that won the day.
WMC Chief Executive, Judith Isherwood, said, “We’re absolutely delighted to win this prestigious award. We’ve given a warm Welsh welcome to over four and a half million visitors since we opened less than four years ago.
“We strive hard to provide the very best service to our customers in every single way, from the moment they come through the door. The award highlights the hard work of every single member of staff at WMC and the effort we put in to making us the most welcoming theatre in the UK.”
Now in their fourth year, The TMA Management Awards celebrate excellence in the various disciplines of management within the performing arts. They have established themselves as a much sought after means of public recognition for the high standard of work which contributes to the continuing success of the industry.
What WMC customers say about us…..
Taff Housing Association
‘I would like to commend the level of service and the assistance and help given during the tour taken by 18 pensioners as part of their yearly outing’
Scheme co-ordinator, Bryn Ifor House, Llwynypia
‘Owing to the courtesy and fun attitude of the staff they certainly ensured that the residents had a day to remember and are looking forward to their next trip to the Millennium Centre.’
Blaengwrach Primary School
‘Every aspect of the visit to WMC excelled their expectations. . .All staff were great and friendly with the children.’
Bryn Hafren Comprehensive School, Merthyr Tydfil
The girls ‘thoroughly enjoyed every moment - for many it was the first time they had set foot in a theatre, let alone the Centre. They have not stopped talking about it since!’
Kelshaw, S. Parent, Clyne, Neath
‘Congratulations on Breakin’ the Bay. I brought my three sons who had never been to a dance performance and they had a great time, the place was buzzing and WMC should be congratulated for opening up a new audience and including young people’.
Mr and Mrs S. Lewis, Bridgend
‘This is the best building they’ve ever built. We love it here. It’s definitely money well spent on entertainment. Which everyone needs and everyone can enjoy. My husband is disabled and we find everywhere accessible.’
Crossroads, Caring for Carers
‘Your kindness and understanding and the speed with which you arranged everything was amazing. We unfortunately rarely meet with such terrific support from professional bodies.’
Ty Hafan Hospice for children
‘Just wanted to say thank you so much for what you arranged for Paul last night . He loved the performance and especially enjoyed meeting the cast – he smiled all the way home in the car – exactly what I wanted for him.’
S. Smith, Visitor from Exeter
‘I have found all your staff I have dealt with to be polite, pleasant and efficient, without exception. Your website is really useful, relevant and easy to use. Many facilities could learn HUGE lessons from your approach to staff’.
The Most Welcoming Theatre Award recognises the achievements of an individual theatre, arts centre or venue in providing a high quality of service to the public. Areas covered include general box office and customer relations service, improved services for disabled customers and the development of front of house and venue access facilities. The award may also be given to a company that demonstrates success in its overall management of customer services across a number of departments.
Of the Awards themselves, Derek Nicholls, president of the TMA said: “The TMA Management Awards are the opportunity for the industry to celebrate the great work that is done in managing theatres and venues across the whole of the UK. It is one of the few times in the year that these important theatre people, who provide much needed expertise, receive the wider appreciation that that they rightly deserve.”
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Thursday, May 15, 2008 |
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